/**
 * NxtOrigin Support - Premium Public Styles
 */

/* Force full width - override theme/Elementor container constraints */
body:not(.nxt-console) .nxtorigin-support-tickets-wrap,
body:not(.nxt-console) .nxtorigin-support-ticket-wrap,
body:not(.nxt-console) .nxtorigin-support-form-wrap {
    width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
}

.nxtorigin-support-form-wrap,
.nxtorigin-support-tickets-wrap,
.nxtorigin-support-ticket-wrap,
.nxtorigin-support-modal {
    --nxt-primary: var(--nx-emerald, #06d6a0);
    --nxt-primary-hover: var(--nx-cyan, #22d3ee);
    --nxt-primary-light: rgba(6, 214, 160, 0.1);
    --nxt-primary-focus: rgba(34, 211, 238, 0.16);
    --nxt-on-primary: var(--nx-text-soft, #03131a);

    --nxt-bg-main: var(--nx-bg, #060b18);
    --nxt-bg-card: var(--nx-panel, #0b1329);
    --nxt-bg-raised: var(--nx-panel, #101b35);

    --nxt-text-main: var(--nx-text, #ffffff);
    --nxt-text-muted: var(--nx-text-soft, #c2cedb);
    --nxt-text-subtle: var(--nx-text-soft, #8899ad);

    --nxt-border: rgba(194, 206, 219, 0.16);
    --nxt-border-hover: rgba(34, 211, 238, 0.46);
	--nxt-public-canvas-bg: radial-gradient(circle at top right, rgba(34, 211, 238, 0.1), transparent 32%), linear-gradient(145deg, var(--nx-bg, #091225) 0%, var(--nxt-bg-main) 100%);
	--nxt-public-primary-shadow: 0 10px 24px rgba(6, 214, 160, 0.22);
	--nxt-public-danger-soft: color-mix(in srgb, var(--nx-danger, #ef4444) 8%, var(--nxt-bg-card));
	--nxt-public-shadow-black-04: 0 1px 3px rgba(0, 0, 0, 0.04);
	--nxt-public-shadow-black-06: 0 2px 6px rgba(0, 0, 0, 0.06);
	--nxt-public-shadow-focus: 0 0 0 4px var(--nxt-primary-focus), 0 2px 8px rgba(0, 0, 0, 0.2);
	--nxt-public-shadow-open: 0 1px 3px rgba(159, 18, 57, 0.08);
	--nxt-public-shadow-urgent: 0 1px 3px rgba(146, 64, 14, 0.08);
	--nxt-public-shadow-pending: 0 1px 3px rgba(91, 33, 182, 0.08);
	--nxt-public-shadow-internal: 0 1px 3px rgba(7, 89, 133, 0.08);
	--nxt-public-shadow-resolved: 0 1px 3px rgba(6, 95, 70, 0.08);
	--nxt-public-shadow-critical: 0 2px 8px rgba(239, 68, 68, 0.25);
	--nxt-public-shadow-priority-urgent: 0 2px 6px rgba(234, 88, 12, 0.2);
	--nxt-public-shadow-priority-high: 0 1px 4px rgba(217, 119, 6, 0.1);
	--nxt-public-shadow-critical-pulse: 0 2px 14px rgba(239, 68, 68, 0.4);
	--nxt-public-shadow-category: 0 1px 3px rgba(4, 120, 87, 0.08);
	--nxt-public-shadow-ticket-active: 0 2px 8px rgba(0, 0, 0, 0.06), 0 1px 2px rgba(0, 0, 0, 0.04);
	--nxt-public-active-border: rgba(6, 214, 160, 0.28);
	--nxt-public-shadow-ticket-hover: 0 14px 28px -8px rgba(6, 214, 160, 0.16), 0 6px 12px rgba(0, 0, 0, 0.24);
	--nxt-public-shadow-critical-hover: 0 12px 24px -8px rgba(239, 68, 68, 0.15), 0 4px 8px -2px rgba(0, 0, 0, 0.06);
	--nxt-public-shadow-urgent-hover: 0 12px 24px -8px rgba(249, 115, 22, 0.12), 0 4px 8px -2px rgba(0, 0, 0, 0.06);
	--nxt-public-shadow-black-10: 0 4px 12px rgba(0, 0, 0, 0.1);
	--nxt-public-modal-overlay: rgba(6, 11, 24, 0.78);
	--nxt-public-modal-bg: rgba(11, 19, 41, 0.98);
	--nxt-public-modal-shadow: 0 25px 60px -12px rgba(0, 0, 0, 0.25), 0 0 0 1px rgba(194, 206, 219, 0.1), inset 0 1px 0 rgba(255, 255, 255, 0.035);
	--nxt-public-purple-soft: color-mix(in srgb, #8b5cf6 8%, var(--nxt-bg-card));
    
    --nxt-radius-sm: 6px;
    --nxt-radius-md: 10px;
    --nxt-radius-lg: 16px;
    
    --nxt-shadow-sm: 0 3px 8px rgba(0, 0, 0, 0.22);
    --nxt-shadow-md: 0 12px 28px rgba(0, 0, 0, 0.28);
    --nxt-shadow-lg: 0 20px 46px rgba(0, 0, 0, 0.36);
    --nxt-shadow-3d:
        inset -2px -2px 0 rgba(0, 0, 0, 0.42),
        0 3px 0 var(--nx-text-soft, #020611),
        0 14px 30px rgba(0, 0, 0, 0.34);
    
    --nxt-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

/* General Wrapper styling */
.nxtorigin-support-form-wrap,
.nxtorigin-support-tickets-wrap,
.nxtorigin-support-ticket-wrap {
    width: 100%;
    max-width: 100%;
    padding: var(--nx-console-block-gap, 24px) var(--nx-console-gutter, 24px) 24px;
    margin: 0 auto;
    font-family: var(--nx-font-family, "Outfit", Inter, system-ui, sans-serif);
    font-size: var(--nx-console-text-base, 15px);
    box-sizing: border-box;
    color: var(--nxt-text-main);
    background: var(--nxt-public-canvas-bg);
    border: 0;
    border-radius: 0;
    box-shadow: var(--nxt-shadow-3d);
}

body.nxt-console .nxtorigin-support-tickets-wrap {
    border-radius: 0;
    background: transparent;
    box-shadow: none;
}

/* Standalone form - full width */
.nxtorigin-support-form-wrap {
    max-width: 100%;
    background: var(--nxt-bg-card);
    border: 0;
    box-shadow: var(--nxt-shadow-3d);
    margin-top: 20px;
    margin-bottom: 20px;
}

.nxtorigin-support-form-wrap h2 {
    font-size: 24px;
    font-weight: 700;
    letter-spacing: -0.02em;
    margin-top: 0;
    margin-bottom: 24px;
    color: var(--nxt-text-main);
}

/* Buttons */
.nxtorigin-support-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 20px;
    border: 1px solid transparent;
    border-radius: var(--nxt-radius-md);
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 600;
    line-height: 1.25;
    cursor: pointer;
    text-decoration: none;
    transition: var(--nxt-transition);
    outline: none;
    box-shadow: var(--nxt-shadow-sm);
}

.nxtorigin-support-btn:active {
    transform: scale(0.97) !important;
}

.nxtorigin-support-btn-primary {
    background: linear-gradient(135deg, var(--nxt-primary), var(--nxt-primary-hover)) !important;
    color: var(--nxt-on-primary) !important;
    border-color: transparent !important;
}

.nxtorigin-support-btn-primary:hover {
    background: linear-gradient(135deg, var(--nx-emerald, #20e3ad), var(--nx-cyan, #67e8f9)) !important;
    border-color: transparent !important;
    color: var(--nxt-on-primary) !important;
    box-shadow: var(--nxt-public-primary-shadow) !important;
}

.nxtorigin-support-btn-secondary {
    background: var(--nxt-bg-card) !important;
    color: var(--nxt-text-main) !important;
    border: 1px solid var(--nxt-border) !important;
}

.nxtorigin-support-btn-secondary:hover {
    background: var(--nxt-bg-main) !important;
    border-color: var(--nxt-border-hover) !important;
    color: var(--nxt-text-main) !important;
}

.nxtorigin-support-btn-danger {
    background: var(--nx-rose, #dc2626) !important;
    color: var(--nxt-text-main) !important;
    border: 1px solid var(--nx-rose, #b91c1c) !important;
}

.nxtorigin-support-btn-danger:hover {
    background: var(--nx-rose, #b91c1c) !important;
    border-color: var(--nx-rose, #991b1b) !important;
    color: var(--nxt-text-main) !important;
}

.nxtorigin-support-btn-back {
    background: var(--nxt-bg-card) !important;
    border: 1px solid var(--nxt-border) !important;
    color: var(--nxt-primary) !important;
    padding: 8px 16px;
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 500;
    border-radius: var(--nxt-radius-md);
    cursor: pointer;
    transition: var(--nxt-transition);
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.nxtorigin-support-btn-back:hover {
    background: var(--nxt-primary-light) !important;
    border-color: var(--nxt-primary) !important;
    color: var(--nxt-primary-hover) !important;
}

.nxtorigin-support-close-ticket-btn {
    border: 1px solid var(--nxt-border) !important;
}

.nxtorigin-support-close-ticket-btn:hover {
    color: var(--nx-rose, #ef4444) !important;
    border-color: var(--nx-rose, #fca5a5) !important;
    background: var(--nxt-public-danger-soft) !important;
}

/* Forms */
.nxtorigin-support-form {
    margin-top: 20px;
}

.nxtorigin-support-field {
    margin-bottom: 24px;
}

.nxtorigin-support-field label {
    display: block;
    font-weight: 600;
    margin-bottom: 8px;
    font-size: var(--nx-console-text-action, 13px);
    color: var(--nxt-text-main);
}

.nxtorigin-support-field .required {
    color: var(--nx-rose, #ef4444);
    margin-left: 2px;
}

.nxtorigin-support-field input[type="text"],
.nxtorigin-support-field input[type="email"],
.nxtorigin-support-field select,
.nxtorigin-support-field textarea {
    width: 100%;
    padding: 12px 16px;
    border: 1.5px solid var(--nxt-border);
    border-radius: var(--nxt-radius-md);
    background-color: var(--nxt-bg-card);
    color: var(--nxt-text-main);
    font-family: inherit;
    font-size: var(--nx-console-text-control, 14px);
    line-height: 1.5;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    box-shadow: var(--nxt-public-shadow-black-04);
    box-sizing: border-box;
}

.nxtorigin-support-field input:hover,
.nxtorigin-support-field select:hover,
.nxtorigin-support-field textarea:hover {
    border-color: var(--nxt-border-hover);
    box-shadow: var(--nxt-public-shadow-black-06);
}

.nxtorigin-support-field input:focus,
.nxtorigin-support-field select:focus,
.nxtorigin-support-field textarea:focus {
    border-color: var(--nxt-primary);
    outline: none;
    box-shadow: var(--nxt-public-shadow-focus);
    transform: translateY(-1px);
}

.nxtorigin-support-field textarea {
    resize: vertical;
    min-height: 120px;
}

.nxtorigin-support-field-help {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-text-muted);
    margin-top: 6px;
    line-height: 1.4;
}

/* File Attachment Inputs Overrides */
.nxtorigin-support-field input[type="file"] {
    background: var(--nxt-bg-main);
    border: 1.5px dashed var(--nxt-border) !important;
    padding: 12px;
    cursor: pointer;
    border-radius: var(--nxt-radius-md);
    width: 100%;
    box-sizing: border-box;
    font-size: var(--nx-console-text-control, 14px);
    color: var(--nxt-text-muted);
}

.nxtorigin-support-field input[type="file"]::file-selector-button {
    background: var(--nxt-primary);
    color: var(--nxt-on-primary);
    border: none;
    padding: 6px 12px;
    border-radius: var(--nxt-radius-sm);
    font-weight: 600;
    margin-right: 12px;
    cursor: pointer;
    transition: var(--nxt-transition);
}

.nxtorigin-support-field input[type="file"]::file-selector-button:hover {
    background: var(--nxt-primary-hover);
}

.nxtorigin-support-form-notice {
    padding: 14px 18px;
    border-radius: var(--nxt-radius-md);
    margin-bottom: 20px;
    font-size: var(--nx-console-text-control, 14px);
    font-weight: 500;
    line-height: 1.4;
    border: 1px solid transparent;
}

.nxtorigin-support-form-notice.notice-success {
    background: var(--nx-panel-soft, #ecfdf5);
    color: var(--nx-emerald, #065f46);
    border-color: var(--nx-emerald, #a7f3d0);
}

.nxtorigin-support-form-notice.notice-error {
    background: var(--nx-panel-soft, #fef2f2);
    color: var(--nx-rose, #991b1b);
    border-color: var(--nx-border, #fecaca);
}

/* Login Notice */
.nxtorigin-support-login-notice {
    text-align: center;
    padding: 48px 32px;
    background: var(--nxt-bg-card);
    border: 1px solid var(--nxt-border);
    border-radius: var(--nxt-radius-lg);
    box-shadow: var(--nxt-shadow-md);
}

.nxtorigin-support-login-notice p {
    margin: 0 0 20px;
    font-size: 16px;
    color: var(--nxt-text-muted);
}

/* Badges */
.nxtorigin-support-badge {
    display: inline-flex;
    align-items: center;
    padding: 5px 12px;
    border-radius: 9999px;
    font-size: var(--nx-console-text-eyebrow, 11px);
    font-weight: 600;
    letter-spacing: 0.03em;
    line-height: 1;
    border: 1px solid transparent;
    transition: all 0.2s ease;
    white-space: nowrap;
}

.nxtorigin-support-badge:hover {
    transform: scale(1.05);
}

/* Status Colors */
.badge-open { background: var(--nx-panel-soft, #ffe4e6); color: var(--nx-rose, #9f1239); border-color: var(--nx-rose, #fecdd3); box-shadow: var(--nxt-public-shadow-open); }
.badge-in_progress { background: var(--nx-panel-soft, #fef3c7); color: var(--nx-amber, #92400e); border-color: var(--nx-amber, #fde68a); box-shadow: var(--nxt-public-shadow-urgent); }
.badge-pending_customer { background: var(--nx-panel-soft, #ede9fe); color: var(--nx-sky, #5b21b6); border-color: var(--nx-border, #ddd6fe); box-shadow: var(--nxt-public-shadow-pending); }
.badge-pending_internal { background: var(--nx-panel-soft, #e0f2fe); color: var(--nx-cyan, #075985); border-color: var(--nx-cyan, #bae6fd); box-shadow: var(--nxt-public-shadow-internal); }
.badge-resolved { background: var(--nx-panel-soft, #d1fae5); color: var(--nx-emerald, #065f46); border-color: var(--nx-emerald, #a7f3d0); box-shadow: var(--nxt-public-shadow-resolved); }
.badge-closed { background: var(--nx-panel-soft, #f1f5f9); color: var(--nx-text-muted, #334155); border-color: var(--nx-border, #e2e8f0); }

/* Severity Colors */
.badge-priority-critical { background: linear-gradient(135deg, var(--nx-rose, #ef4444), var(--nx-rose, #b91c1c)); color: var(--nxt-text-main); box-shadow: var(--nxt-public-shadow-critical); animation: nxtorigin-pulse-critical 2s infinite; }
.badge-priority-urgent { background: linear-gradient(135deg, var(--nx-pending, #fb923c), var(--nx-pending, #ea580c)); color: var(--nxt-text-main); box-shadow: var(--nxt-public-shadow-priority-urgent); }
.badge-priority-high { background: var(--nx-panel-soft, #fef3c7); color: var(--nx-amber, #d97706); border-color: var(--nx-amber, #fde68a); box-shadow: var(--nxt-public-shadow-priority-high); }
.badge-priority-normal { background: var(--nx-panel-soft, #e0e7ff); color: var(--nx-sky, #4338ca); border-color: var(--nx-border, #c7d2fe); }
.badge-priority-low { background: var(--nx-panel-soft, #f1f5f9); color: var(--nx-text-muted, #475569); border-color: var(--nx-border, #e2e8f0); }

@keyframes nxtorigin-pulse-critical {
    0%, 100% { box-shadow: var(--nxt-public-shadow-critical); }
    50% { box-shadow: var(--nxt-public-shadow-critical-pulse); }
}

/* Category Badge */
.badge-category { background: linear-gradient(135deg, var(--nx-panel-soft, #ecfdf5), var(--nx-panel-soft, #d1fae5)); color: var(--nx-emerald, #047857); border-color: var(--nx-emerald, #a7f3d0); box-shadow: var(--nxt-public-shadow-category); }
.badge-internal { background: linear-gradient(135deg, var(--nx-panel-soft, #fef3c7), var(--nx-amber, #fde68a)); color: var(--nx-amber, #92400e); border-color: var(--nx-amber, #fcd34d); box-shadow: var(--nxt-public-shadow-urgent); font-size: var(--nx-console-text-eyebrow, 11px); }

/* Ticket List Page Header */
.nxtorigin-support-workspace {
    display: grid;
    grid-template-columns: 250px minmax(0, 1fr);
    gap: 18px;
    min-width: 0;
}

.nxtorigin-support-rail {
    display: flex;
    flex-direction: column;
    gap: 12px;
    min-width: 0;
    padding: 14px 12px;
    border: 1px solid var(--nxt-border);
    border-radius: var(--nx-border-radius, 12px);
    background: color-mix(in srgb, var(--nxt-bg-card) 92%, transparent);
}

.nxtorigin-support-rail-label {
    margin: 0;
    padding: 2px 8px;
    color: var(--nxt-text-subtle);
    font-size: var(--nx-console-text-eyebrow, 11px);
    font-weight: 800;
    letter-spacing: .1em;
    text-transform: uppercase;
}

.nxtorigin-support-rail-tabs {
    display: grid;
    gap: 6px;
}

.nxtorigin-support-rail-tabs a {
    display: grid;
    grid-template-columns: 34px minmax(0, 1fr);
    align-items: center;
    gap: 10px;
    min-width: 0;
    min-height: 58px;
    padding: 9px 10px;
    border: 1px solid transparent;
    border-radius: 8px;
    background: transparent;
    color: var(--nxt-text-subtle);
    text-align: left;
    text-decoration: none;
}

.nxtorigin-support-rail-tabs a:hover,
.nxtorigin-support-rail-tabs a:focus-visible {
    border-color: var(--nxt-border);
    background: var(--nxt-bg-raised);
    color: var(--nxt-text-main);
    outline: none;
}

.nxtorigin-support-rail-tabs a > b {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 34px;
    height: 34px;
    border: 1px solid var(--nxt-border);
    border-radius: 8px;
    color: var(--nxt-primary-hover);
    font-size: var(--nx-console-text-eyebrow, 11px);
    font-variant-numeric: tabular-nums;
}

.nxtorigin-support-rail-tabs a > span,
.nxtorigin-support-rail-tabs strong,
.nxtorigin-support-rail-tabs small {
    display: block;
    min-width: 0;
}

.nxtorigin-support-rail-tabs strong {
    color: inherit;
    font-size: var(--nx-console-text-action, 13px);
    overflow-wrap: anywhere;
}

.nxtorigin-support-rail-tabs small {
    margin-top: 3px;
    color: var(--nxt-text-subtle);
    font-size: var(--nx-console-text-supporting, 12px);
    font-weight: 500;
}

.nxtorigin-support-rail-tabs a.is-active {
    border-color: var(--nxt-primary-hover);
    background: color-mix(in srgb, var(--nxt-primary-hover) 9%, var(--nxt-bg-card));
    color: var(--nxt-text-main);
}

.nxtorigin-support-rail-tabs a.is-active > b {
    border-color: var(--nxt-primary-hover);
    background: linear-gradient(135deg, var(--nxt-primary), var(--nxt-primary-hover));
    color: var(--nxt-on-primary);
}

.nxtorigin-support-rail-note {
    margin: auto 8px 0;
    padding: 12px 0 2px;
    border-top: 1px solid var(--nxt-border);
    color: var(--nxt-text-subtle);
    font-size: var(--nx-console-text-supporting, 12px);
    line-height: 1.55;
}

.nxtorigin-support-rail-note strong,
.nxtorigin-support-rail-note span {
    display: block;
}

.nxtorigin-support-rail-note strong {
    margin-bottom: 4px;
    color: var(--nxt-primary-hover);
    font-size: var(--nx-console-text-action, 13px);
}

.nxtorigin-support-workspace-content {
    min-width: 0;
}

.nxtorigin-support-tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 16px;
}

.nxtorigin-support-tickets-header h1 {
    font-size: 24px;
    font-weight: 700;
    letter-spacing: -0.03em;
    margin: 0;
    color: var(--nxt-text-main);
}

.nxtorigin-support-tickets-header .nx-eyebrow {
    margin: 0 0 5px;
    color: var(--nxt-primary-hover);
    font-size: var(--nx-console-text-eyebrow, 11px);
    font-weight: 800;
    letter-spacing: .1em;
    text-transform: uppercase;
}

.nxtorigin-support-tickets-header > div > span {
    display: block;
    margin-top: 6px;
    color: var(--nxt-text-subtle);
    font-size: var(--nx-console-text-base, 15px);
}

.nxtorigin-support-view-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 18px;
}

/* Status Filter Tabs (Pills) */
.nxtorigin-support-status-tabs {
    display: flex;
    gap: 6px;
    margin-bottom: 28px;
    padding: 6px;
    overflow-x: auto;
    width: 100%;
    scrollbar-width: none;
    background: var(--nxt-bg-main) !important;
    border-radius: var(--nxt-radius-lg);
    border: 1px solid var(--nxt-border);
}

.nxtorigin-support-status-tabs::-webkit-scrollbar {
    display: none;
}

.nxtorigin-support-status-tabs a {
    padding: 10px 18px;
    text-decoration: none;
    color: var(--nxt-text-muted) !important;
    font-size: 13px;
    font-weight: 500;
    white-space: nowrap;
    border-radius: var(--nxt-radius-md);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    border: 1px solid transparent;
    position: relative;
}

.nxtorigin-support-status-tabs a:hover {
    color: var(--nxt-text-main) !important;
    background: color-mix(in srgb, var(--nxt-text-main) 8%, var(--nxt-bg-card)) !important;
}

.nxtorigin-support-status-tabs a.active {
    color: var(--nxt-primary) !important;
    background: var(--nxt-bg-card) !important;
    font-weight: 600;
    box-shadow: var(--nxt-public-shadow-ticket-active);
    border-color: var(--nxt-public-active-border);
}

/* Ticket List Item Card */
.nxtorigin-support-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 14px;
    width: 100%;
}

.nxtorigin-support-ticket-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 28px;
    border: 1px solid var(--nxt-border);
    border-radius: var(--nxt-radius-lg);
    background: var(--nxt-bg-card);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    border-left: 4px solid var(--nxt-border);
    gap: 20px;
    box-shadow: var(--nxt-shadow-sm);
    position: relative;
    overflow: hidden;
}

.nxtorigin-support-ticket-item::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: linear-gradient(135deg, var(--nxt-primary-light), transparent);
    opacity: 0;
    transition: opacity 0.3s ease;
    pointer-events: none;
}

.nxtorigin-support-ticket-item:hover {
    transform: translateY(-3px);
    box-shadow: var(--nxt-public-shadow-ticket-hover);
    border-color: color-mix(in srgb, var(--nxt-primary) 30%, var(--nxt-border));
}

.nxtorigin-support-ticket-item:hover::before {
    opacity: 1;
}

.nxtorigin-support-ticket-item:active {
    transform: translateY(-1px);
    box-shadow: var(--nxt-shadow-md);
}

.nxtorigin-support-ticket-item.priority-critical { border-left-color: var(--nx-rose, #ef4444); }
.nxtorigin-support-ticket-item.priority-critical:hover { box-shadow: var(--nxt-public-shadow-critical-hover); }
.nxtorigin-support-ticket-item.priority-urgent { border-left-color: var(--nx-amber, #f97316); }
.nxtorigin-support-ticket-item.priority-urgent:hover { box-shadow: var(--nxt-public-shadow-urgent-hover); }
.nxtorigin-support-ticket-item.priority-high { border-left-color: var(--nx-amber, #f59e0b); }
.nxtorigin-support-ticket-item.priority-normal { border-left-color: var(--nx-sky, #6366f1); }
.nxtorigin-support-ticket-item.priority-low { border-left-color: var(--nx-border, #94a3b8); }

.ticket-item-main {
    flex: 1;
    position: relative;
    z-index: 1;
}

.ticket-item-id {
    font-family: ui-monospace, SFMono-Regular, Consolas, monospace;
    font-size: var(--nx-console-text-eyebrow, 11px);
    font-weight: 600;
    color: var(--nxt-text-muted);
    margin-bottom: 6px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    opacity: 0.8;
}

.ticket-item-subject {
    color: var(--nxt-text-main);
    font-weight: 600;
    font-size: var(--nx-console-text-base, 15px);
    line-height: 1.5;
    transition: color 0.2s ease;
}

.nxtorigin-support-ticket-item:hover .ticket-item-subject {
    color: var(--nxt-primary);
}

.ticket-item-meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    position: relative;
    z-index: 1;
}

.ticket-item-agent {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-text-muted);
    font-weight: 500;
}

.nxtorigin-support-agent-actions {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 12px 16px;
    background: var(--nxt-bg-card);
    border: 1px solid var(--nxt-border);
    border-radius: 6px;
    margin-bottom: 20px;
}

.nxtorigin-support-assign-field {
    display: flex;
    align-items: center;
    gap: 8px;
}

.nxtorigin-support-assign-field label {
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 600;
    color: var(--nxt-text-muted);
    white-space: nowrap;
}

.nxtorigin-support-assign-field select {
    padding: 6px 12px;
    border: 1px solid var(--nxt-border);
    border-radius: 4px;
    font-size: var(--nx-console-text-control, 14px);
    min-width: 180px;
    background: var(--nxt-bg-main);
    color: var(--nxt-text-main);
}

.nxtorigin-assign-success {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-primary);
    font-weight: 600;
    margin-left: 12px;
}

/* On Behalf Of - Email Search */
.nxtorigin-support-email-search-wrap {
    position: relative;
}

.nxtorigin-email-search-results {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    background: var(--nxt-bg-raised);
    border: 1px solid var(--nxt-border);
    border-top: none;
    border-radius: 0 0 6px 6px;
    max-height: 200px;
    overflow-y: auto;
    z-index: 100;
    box-shadow: var(--nxt-public-shadow-black-10);
}

.nxtorigin-email-result-item {
    padding: 10px 12px;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 2px;
    border-bottom: 1px solid var(--nxt-border);
}

.nxtorigin-email-result-item:hover {
    background: var(--nxt-primary-light);
}

.nxtorigin-email-result-item .result-email {
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 600;
    color: var(--nxt-text-main);
}

.nxtorigin-email-result-item .result-name {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-text-muted);
}

.nxtorigin-email-no-results {
    padding: 10px 12px;
    font-size: var(--nx-console-text-action, 13px);
    color: var(--nxt-text-muted);
    text-align: center;
}

.nxtorigin-on-behalf-selected {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: var(--nxt-primary-light);
    border: 1px solid var(--nxt-public-active-border);
    border-radius: 6px;
    margin-top: 6px;
}

.nxtorigin-on-behalf-selected .selected-user-info {
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 500;
    color: var(--nxt-primary);
    flex: 1;
}

.nxtorigin-on-behalf-clear {
    background: none;
    border: none;
    font-size: 18px;
    color: var(--nxt-text-muted);
    cursor: pointer;
    padding: 0 4px;
    line-height: 1;
}

.nxtorigin-on-behalf-clear:hover {
    color: var(--nx-rose, #dc2626);
}

.nxtorigin-support-checkbox-label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 500;
    cursor: pointer;
}

/* Ticket Search Bar */
.nxtorigin-support-search-bar {
    margin: 16px 0;
}

.nxtorigin-support-search-form {
    display: flex;
    align-items: center;
    gap: 8px;
}

.nxtorigin-support-search-form input[type="search"] {
    flex: 1;
    max-width: 320px;
    padding: 8px 12px;
    border: 1px solid var(--nxt-border);
    border-radius: 6px;
    font-size: var(--nx-console-text-control, 14px);
    background: var(--nxt-bg-card);
    color: var(--nxt-text-main);
}

.nxtorigin-support-btn-text {
    background: none;
    border: none;
    color: var(--nxt-text-muted);
    font-size: var(--nx-console-text-action, 13px);
    cursor: pointer;
    text-decoration: underline;
    padding: 6px 8px;
}

.nxtorigin-support-btn-text:hover {
    color: var(--nxt-primary);
}

.ticket-item-date {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-text-muted);
    font-weight: 500;
}

.ticket-item-arrow {
    font-size: 20px;
    color: var(--nxt-text-muted);
    font-weight: 300;
    transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
    opacity: 0.5;
}

.nxtorigin-ticket-row:hover .ticket-item-arrow {
    color: var(--nxt-primary);
    transform: translateX(6px);
    opacity: 1;
}

/* Standalone Ticket Detail view back button */
.nxtorigin-support-back-link {
    margin-bottom: 20px;
}

.nxtorigin-support-back-link a {
    color: var(--nxt-primary);
    text-decoration: none;
    font-weight: 500;
    font-size: var(--nx-console-text-action, 13px);
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: var(--nxt-transition);
}

.nxtorigin-support-back-link a:hover {
    color: var(--nxt-primary-hover);
    transform: translateX(-2px);
}

/* Standalone & Inline Ticket Header */
.nxtorigin-support-ticket-header,
.nxtorigin-support-inline-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 28px;
    padding: 24px;
    border: 1px solid var(--nxt-border);
    border-radius: var(--nxt-radius-lg);
    background: var(--nxt-bg-card);
    box-shadow: var(--nxt-shadow-sm);
    gap: 20px;
    flex-wrap: wrap;
}

.nxtorigin-support-ticket-header h2,
.nxtorigin-support-inline-header h2 {
    margin: 0 0 10px;
    font-size: 20px;
    font-weight: 700;
    letter-spacing: -0.02em;
    color: var(--nxt-text-main);
}

.ticket-header-meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.ticket-uid {
    font-family: ui-monospace, SFMono-Regular, Consolas, monospace;
    font-size: var(--nx-console-text-supporting, 12px);
    font-weight: 600;
    color: var(--nxt-text-muted);
    letter-spacing: 0.05em;
}

.ticket-date {
    font-size: var(--nx-console-text-supporting, 12px);
    color: var(--nxt-text-muted);
}

/* Conversation / Message Threads */
.nxtorigin-support-conversation {
    margin-bottom: 32px;
    width: 100%;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.nxtorigin-support-message {
    display: flex;
    gap: 16px;
    padding: 20px;
    border-radius: var(--nxt-radius-lg);
    background: var(--nxt-bg-main) !important;
    border: 1px solid var(--nxt-border);
    width: 100%;
    box-sizing: border-box;
    box-shadow: var(--nxt-shadow-sm);
}

.nxtorigin-support-message.message-customer {
    background: var(--nxt-bg-card) !important;
    border-left: 4px solid var(--nxt-primary);
}

.nxtorigin-support-message.message-agent {
    background: var(--nxt-public-purple-soft) !important;
    border-left: 4px solid var(--nx-sky, #8b5cf6);
}

.nxtorigin-support-message.message-system {
    background: var(--nxt-bg-main) !important;
    border-left: 4px solid var(--nx-border, #64748b);
    font-style: italic;
    padding: 12px 20px;
    font-size: var(--nx-console-text-action, 13px);
}

.message-avatar img,
.message-avatar .avatar-system {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    object-fit: cover;
    box-shadow: var(--nxt-shadow-sm);
}

.avatar-system {
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--nxt-border) !important;
    color: var(--nxt-text-muted) !important;
    font-size: 16px;
    width: 38px;
    height: 38px;
    border-radius: 50%;
}

.message-content {
    flex: 1;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    flex-wrap: wrap;
    gap: 8px;
}

.message-header strong {
    font-size: var(--nx-console-text-control, 14px);
    font-weight: 600;
    color: var(--nxt-text-main);
}

.message-date {
    font-size: var(--nx-console-text-eyebrow, 11px);
    color: var(--nxt-text-muted);
}

.message-body {
    font-size: var(--nx-console-text-control, 14px);
    line-height: 1.6;
    color: var(--nxt-text-main);
    word-break: break-word;
}

/* Reply Section */
.nxtorigin-support-reply-section {
    border-top: 1px solid var(--nxt-border);
    padding-top: 28px;
    width: 100%;
}

.nxtorigin-support-reply-section h3 {
    margin-top: 0;
    margin-bottom: 16px;
    font-size: 16px;
    font-weight: 700;
    color: var(--nxt-text-main);
}

.nxtorigin-support-reply-section textarea {
    width: 100%;
    box-sizing: border-box;
    min-height: 120px;
    resize: vertical;
}

.nxtorigin-support-form-actions {
    display: flex;
    justify-content: flex-end;
    margin-top: 12px;
}

/* Customer Satisfaction (CSAT) survey */
.nxtorigin-support-csat-section {
    margin-top: 36px;
    padding: 28px;
    background: linear-gradient(135deg, color-mix(in srgb, var(--nxt-primary) 6%, var(--nxt-bg-card)), color-mix(in srgb, var(--nxt-primary) 12%, var(--nxt-bg-card))) !important;
    border: 1px solid color-mix(in srgb, var(--nxt-primary) 20%, var(--nxt-border)) !important;
    border-radius: var(--nxt-radius-lg);
    text-align: center;
    width: 100%;
    box-sizing: border-box;
    box-shadow: var(--nxt-shadow-sm);
}

.nxtorigin-support-csat-section h3 {
    margin-top: 0;
    font-size: 18px;
    font-weight: 700;
}

.nxtorigin-support-csat-stars {
    display: flex;
    justify-content: center;
    gap: 12px;
    margin: 20px 0;
}

.csat-star {
    cursor: pointer;
    font-size: 36px;
    transition: transform 0.15s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

.csat-star:hover {
    transform: scale(1.2) rotate(6deg);
}

.csat-star input[type="radio"] {
    display: none;
}

.csat-star .star {
    color: var(--nx-text-soft, #cbd5e1) !important;
    transition: color 0.15s ease;
}

.csat-star:hover .star,
.csat-star.active .star {
    color: var(--nx-amber, #f59e0b) !important;
}

.nxtorigin-support-csat-thanks {
    text-align: center;
    padding: 16px;
    background: var(--nx-panel-soft, #ecfdf5);
    border: 1px solid var(--nx-emerald, #a7f3d0);
    border-radius: var(--nxt-radius-md);
    margin-top: 24px;
    color: var(--nx-emerald, #065f46);
    font-weight: 500;
}

/* Pagination */
.nxtorigin-support-pagination {
    display: flex;
    justify-content: center;
    gap: 6px;
    margin-top: 28px;
}

.nxtorigin-support-pagination .page-number {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: var(--nxt-radius-md);
    text-decoration: none;
    color: var(--nxt-text-muted) !important;
    font-size: var(--nx-console-text-action, 13px);
    font-weight: 600;
    border: 1px solid var(--nxt-border) !important;
    background: var(--nxt-bg-card) !important;
    transition: var(--nxt-transition);
}

.nxtorigin-support-pagination .page-number:hover {
    border-color: var(--nxt-border-hover) !important;
    background: var(--nxt-bg-main) !important;
    color: var(--nxt-text-main) !important;
}

.nxtorigin-support-pagination .page-number.current {
    background: linear-gradient(135deg, var(--nxt-primary), var(--nxt-primary-hover)) !important;
    color: var(--nxt-on-primary) !important;
    border-color: var(--nxt-primary) !important;
}

/* Empty State UI */
.nxtorigin-support-empty-state {
    text-align: center;
    padding: 64px 32px;
    color: var(--nxt-text-muted);
    background: var(--nxt-bg-card);
    border: 1px dashed var(--nxt-border-hover);
    border-radius: var(--nxt-radius-lg);
}

.nxtorigin-support-empty-state p:first-of-type {
    font-size: 16px;
    font-weight: 600;
    color: var(--nxt-text-main);
    margin-bottom: 8px;
}

.nxtorigin-support-empty-state p:last-of-type {
    margin-bottom: 24px;
    font-size: var(--nx-console-text-control, 14px);
}

/* Glassmorphism Modals */
.nxtorigin-support-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    z-index: 99999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    box-sizing: border-box;
    animation: nxtorigin-overlay-fade 0.2s ease;
}

@keyframes nxtorigin-overlay-fade {
    from { opacity: 0; }
    to { opacity: 1; }
}

.nxtorigin-support-modal-overlay {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: var(--nxt-public-modal-overlay);
    backdrop-filter: blur(12px) saturate(120%);
    -webkit-backdrop-filter: blur(12px) saturate(120%);
}

.nxtorigin-support-modal-content {
    position: relative;
    background: var(--nxt-public-modal-bg);
    border-radius: 20px;
    width: 600px;
    max-width: 100%;
    max-height: 85vh;
    display: flex;
    flex-direction: column;
    box-shadow: var(--nxt-public-modal-shadow);
    animation: nxtorigin-modal-appear 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
    border: 1px solid var(--nxt-border);
    overflow: hidden;
}

@keyframes nxtorigin-modal-appear {
    from {
        opacity: 0;
        transform: translateY(30px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.nxtorigin-support-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 22px 28px;
    border-bottom: 1px solid var(--nxt-border);
    background: linear-gradient(to bottom, var(--nxt-bg-raised), var(--nxt-bg-card));
}

.nxtorigin-support-modal-header h2 {
    margin: 0;
    font-size: 19px;
    font-weight: 700;
    letter-spacing: -0.02em;
    color: var(--nxt-text-main);
}

.nxtorigin-support-modal-close {
    background: none;
    border: none;
    font-size: 22px;
    cursor: pointer;
    color: var(--nxt-text-muted);
    padding: 0;
    line-height: 1;
    width: 36px;
    height: 36px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.2s ease;
}

.nxtorigin-support-modal-close:hover {
    background: var(--nx-panel-soft, #fee2e2);
    color: var(--nx-rose, #ef4444);
    transform: rotate(90deg);
}

.nxtorigin-support-modal-body {
    padding: 28px;
    overflow-y: auto;
    flex: 1;
    background: var(--nxt-bg-card);
}

.nxtorigin-support-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    padding: 18px 28px;
    border-top: 1px solid var(--nxt-border);
    background: linear-gradient(to top, var(--nxt-bg-main), var(--nxt-bg-card));
}

/* Modal form grid fields */
.nxtorigin-support-field-row {
    display: flex;
    gap: 16px;
    margin-bottom: 0;
}

.nxtorigin-support-field-half {
    flex: 1;
    margin-bottom: 24px;
}

/* Success layout within Modal */
.nxtorigin-support-modal-success {
    text-align: center;
    padding: 40px 24px;
}

.nxtorigin-support-modal-success .success-icon {
    font-size: 52px;
    margin-bottom: 16px;
    animation: success-pulse 1.5s infinite ease-in-out;
}

@keyframes success-pulse {
    0% { transform: scale(1); }
    50% { transform: scale(1.1); }
    100% { transform: scale(1); }
}

.nxtorigin-support-modal-success h3 {
    margin: 0 0 10px;
    font-size: 20px;
    font-weight: 700;
    color: var(--nxt-primary);
}

.nxtorigin-support-modal-success p {
    color: var(--nxt-text-muted);
    margin: 0 0 24px;
    font-size: var(--nx-console-text-control, 14px);
}

.nxtorigin-support-modal-success .ticket-uid-display {
    display: inline-block;
    background: var(--nxt-primary-light);
    border: 1px solid var(--nxt-public-active-border);
    padding: 10px 20px;
    border-radius: var(--nxt-radius-md);
    font-family: ui-monospace, SFMono-Regular, Consolas, monospace;
    font-size: 18px;
    font-weight: 700;
    color: var(--nxt-primary);
    margin-bottom: 20px;
    box-shadow: var(--nxt-shadow-sm);
}

/* ==================================
   INLINE DETAIL VIEW LOADING STATES
   ================================== */
.nxtorigin-ticket-row {
    cursor: pointer;
    user-select: none;
}

.nxtorigin-support-detail-inline {
    animation: nxtorigin-fade-in 0.3s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes nxtorigin-fade-in {
    from { opacity: 0; transform: translateY(12px); }
    to { opacity: 1; transform: translateY(0); }
}

.nxtorigin-support-detail-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 64px 20px;
    color: var(--nxt-text-muted);
}

.nxtorigin-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--nxt-border);
    border-top-color: var(--nxt-primary);
    border-radius: 50%;
    animation: nxtorigin-spin 0.65s linear infinite;
    margin-bottom: 16px;
}

@keyframes nxtorigin-spin {
    to { transform: rotate(360deg); }
}

/* Keep keyboard navigation visible even when theme button styles are reset. */
.nxtorigin-support-form-wrap :is(a, button, input, select, textarea):focus-visible,
.nxtorigin-support-tickets-wrap :is(a, button, input, select, textarea):focus-visible,
.nxtorigin-support-ticket-wrap :is(a, button, input, select, textarea):focus-visible,
.nxtorigin-support-modal :is(a, button, input, select, textarea):focus-visible {
    outline: 2px solid var(--nxt-primary-hover) !important;
    outline-offset: 3px;
}

@media (prefers-reduced-motion: reduce) {
    .nxtorigin-support-form-wrap *,
    .nxtorigin-support-tickets-wrap *,
    .nxtorigin-support-ticket-wrap *,
    .nxtorigin-support-modal * {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        scroll-behavior: auto !important;
        transition-duration: 0.01ms !important;
    }
}

/* Responsiveness overrides */
@media (max-width: 900px) {
    .nxtorigin-support-workspace {
        grid-template-columns: minmax(0, 1fr);
    }

    .nxtorigin-support-rail {
        overflow: hidden;
    }

    .nxtorigin-support-rail-label,
    .nxtorigin-support-rail-note {
        display: none;
    }

    .nxtorigin-support-rail-tabs {
        grid-auto-flow: column;
        grid-auto-columns: minmax(190px, 1fr);
        overflow-x: auto;
        overscroll-behavior-x: contain;
    }
}

@media (max-width: 768px) {
    .nxtorigin-support-tickets-wrap,
    .nxtorigin-support-ticket-wrap,
    .nxtorigin-support-form-wrap {
        padding: 16px;
    }

    .nxtorigin-support-field-row {
        flex-direction: column;
        gap: 0;
    }

    .nxtorigin-support-field-half {
        margin-bottom: 20px;
    }

    .nxtorigin-support-ticket-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
        padding: 16px;
    }

    .ticket-item-meta {
        flex-wrap: wrap;
        width: 100%;
        justify-content: space-between;
    }

    .nxtorigin-support-ticket-header,
    .nxtorigin-support-inline-header {
        flex-direction: column;
        padding: 16px;
        gap: 16px;
    }

    .nxtorigin-support-message {
        padding: 16px;
        gap: 12px;
    }

    .nxtorigin-support-tickets-header {
        align-items: flex-start;
        flex-direction: column;
    }

    .nxtorigin-support-tickets-header .nxtorigin-support-btn {
        width: 100%;
    }
}

@media (min-width: 1200px) {
    .nxtorigin-support-ticket-item {
        display: grid;
        grid-template-columns: 1fr auto;
        align-items: center;
    }
    
    .ticket-item-meta {
        justify-content: flex-end;
    }
}